---
title: " Quick Reference"
url: "https://kb-ky.credentia.com/en/article/quick-reference"
language: "en"
last_updated: "2026-01-06T06:37:41.798Z"
---

#  Quick Reference

Quick reference guide for essential information on the Kentucky Medication Assistant certification exam

### Credentia Registration and Scheduling Services

1025 Greenwood Blvd.  
Suite 401  
Lake Mary FL 32746

Monday - Friday 8:00 am – 11:00 p.m.   
Saturday 8:00 a.m. – 5:00 p.m.   
Sunday 10:00 a.m. – 4:00 p.m.  
Office Hours: (Eastern Time Zone)

### Create or Log into your Credentia account to:

-   Change your current address and phone number. 
-   Submit Correction Form to update name, date of birth or social security number before your exam has been scheduled. 
-   Obtain and submit an Examination Testing Application. 
-   Check Testing Application status. 
-   Find test sites and availability. 
-   Schedule, reschedule or cancel an examination. 
-   View exam details such as examination type, scheduled time, date, and location. 
-   View Score Report. 
-   Submit and review a Grievance application for completed examination. 
-   Submit an Excused Absence application.

### Contact Candidate Support when:

-   Problem occurs when creating Credentia Account. 
-   Did not receive activation link. 
-   Problem occurs when applying an assigned voucher code. 
-   Testing Application Issue. 
-   Received an error message when scheduling examination. 
-   Score report is not viewable in Credentia platform after 24 hours from your exam. 
-   Call [888-204-6249](tel:888-204-6249)

### **Kentucky Department for Public Health**

275 East Main Street  
Frankfort, Kentucky 40601  
Phone: [(502)564-3970](tel:(502)564-3970)  
Fax: [(502) 564-9377](tel:(502) 564-9377)  
  
Monday - Friday 8:00 am – 5:00 p.m.   
Saturday: Closed   
Sunday: Closed   
Office Hours: (Eastern Time Zone)