Quick Reference

Credentia Registration and Scheduling Services

Kentucky Medication Assistant Program: MACE®

1025 Greenwood Blvd.

Suite 401

Lake Mary FL 32746

Office Hours: (Eastern Time Zone)

Monday through Friday 8 am – 11 p.m. 

Saturday 8 a.m. – 5 p.m. 

Sunday 10 a.m. – 4 p.m.

Create or Log into your Credentia account to:

• Change your current address and phone number. 
• Submit Correction Form to update name, date of birth or social security number before your exam has been scheduled. 
• Obtain and submit an Examination Testing Application. 
• Check Testing Application status. 
• Find test sites and availability. 
• Schedule, reschedule or cancel an examination. 
• View exam details such as examination type, scheduled time, date, and location. 
• View Score Report. 
• Submit and review a Grievance application for completed examination. 
• Submit an Excused Absence application.

Contact Candidate Support when:

• Problem occurs when creating Credentia Account. 
• Did not receive activation link. 
• Problem occurs when applying an assigned voucher code. 
• Testing Application Issue. 
• Received an error message when scheduling examination. 
• Score report is not viewable in Credentia platform after 24 hours from your exam. 
• Call 888-204-6249

Create or Log into your Credentia account to:

• Change your current address and phone number. 
• Submit Correction Form to update name, date of birth, or social security number once you are on the Registry. 
• Obtain a Test Application because your Medication Assistant Registration has lapsed. 
• Submit an Excused Absence application.