Quick Reference

Credentia Registration and Scheduling Services

1025 Greenwood Blvd.
Suite 401
Lake Mary FL 32746

Monday - Friday 8:00 am – 11:00 p.m. 
Saturday 8:00 a.m. – 5:00 p.m. 
Sunday 10:00 a.m. – 4:00 p.m.
Office Hours: (Eastern Time Zone)

Create or Log into your Credentia account to:

• Change your current address and phone number. 
• Submit Correction Form to update name, date of birth or social security number before your exam has been scheduled. 
• Obtain and submit an Examination Testing Application. 
• Check Testing Application status. 
• Find test sites and availability. 
• Schedule, reschedule or cancel an examination. 
• View exam details such as examination type, scheduled time, date, and location. 
• View Score Report. 
• Submit and review a Grievance application for completed examination. 
• Submit an Excused Absence application.

Contact Candidate Support when:

• Problem occurs when creating Credentia Account. 
• Did not receive activation link. 
• Problem occurs when applying an assigned voucher code. 
• Testing Application Issue. 
• Received an error message when scheduling examination. 
• Score report is not viewable in Credentia platform after 24 hours from your exam. 
• Call 888-204-6249

Kentucky Department for Public Health

275 East Main Street
Frankfort, Kentucky 40601
Phone: (502)564-3970
Fax: (502) 564-9377

Monday - Friday 8:00 am – 5:00 p.m. 
Saturday: Closed 
Sunday: Closed 
Office Hours: (Eastern Time Zone)